• Adverse weather condition

    Please check the weather a day or two before the shooting. The BBC weather forecast provides accurate forecast to the hour for the next one or two days. If the reserved date is not suitable for outdoor shooting, a new date will be scheduled to accommodate both the client and the photographer. In case of rescheduling, we might need to re-appoint another makeup artist.

  • Are clothing, shoes, accessories and bouquets provided?

    Wedding dresses are included in the packages. Men's clothes are currently not provided.

    The Studio does not provide shoes. We recommend high heels in nude, golden or silver color. In addition please bring a pair of flat shoes.

    The makeup artist will provide wedding accessories. The clients can also bring their jewelry and accessories. The clients must take care of their belongings during the shooting.

    Rental of artificial flower bouquet is included in the package. Fresh flowers can be arranged at extra cost.

  • Payment: time, method and exchange rate

    We charge 30% of the package fee as reservation. The rest of the total fee shall be paid at the end of the photoshoot. Once the payment is cleared, we will send out the originals and start retouching.

    We accept bank transfer, cash in GBP, major cards and RMB online bank transfer. WeChat or Alipay transfers are not accepted at this time.

    We quote in British Pound Sterling. To conver to RMB please use the fixed exchange rate 9.

  • How many scenes are included? Can I add scenes if I bring my own clothes?

    Package A includes 2 scenes and Pack B includes 3 scenes. More scenes cost time and will take their toll on the performance of both the clients and the photographer.

  • Are photo printing and binding included in the package?

    Photo printing and album are not included in the package. The Studio does not provide photo album printing and binding services as they occupy the clients' luggage space and weight allowance.

    We provide retouched photos in high resolution format so that the clients can print their photos at their own convenience.

  • Photoshoot starting time

    The photoshoot can start at any chosen hour by the client, provided no earlier than 8am. The makeup session starts 2 hours before the photoshoot and the earliest hour is 6am (7am in the winter). The photoshoot can start earlier than this at the client's request, at an extra cost of £100 per early-rise hour.

  • Photoshoot style and retouching

    Thank you for choosing Xin Studio. We are glad that you are here with us for our sample photos have struck a chord in your heart. Our photographers have different yet consistent styles and tastes, and can also tailor for your unique needs. The client is more than welcome to discuss and clarify with the photographer and the customer service regarding retouching style and other requirement during photoshoot and before retouching.

  • Why does make-up trial cost extra?

    We aim to tailor for each of our clients for their unique needs and some do not require makeup trial. Still, we offer this service as extra in case the client wishes to use it ahead of the big day.

  • How are photos delivered and are all originals provided? How long does retouching take?

    The photographer will select 500 photos from all originals taken on the day. Originals in jpg format will be sent to you once the final payment is cleared.

    If you wish to obtain the .raw format please get a copy by bringing your own portable disk to our studio after the photoshoot.

    The client can choose 50 (or otherwise stated) photos for retouching. The retouched photos will be sent to the client via email.

    Retouching takes about 6-8 weeks. Please take this into consideration if the photos are to be used on the wedding. Express service is available for a few selected photos provided the total retouched is no more than 50.

  • How much is the deposit and is it refundable?

    Deposit is 30% of the full payment. It is refundable in full if the shooting session is cancelled at least 30 days prior to the chosen date. It is not refundable if the shooting session takes place within 30 days.

    In case of adverse weather condition, an alternative date will be arranged unless the client chooses to cancel in which case a full refund will be issued.

  • Popular sites for photoshoot in London?

    Tower Bridge, Big Ben, St. Paul's, Park, Buckingham Palace, Mayfiar etc.. Or locations to the client's liking.

  • The address of the studio?

    The address of Xin Studio: Studio 10, 7-17 Latona Road, SE15 6RX, London.

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